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CANCELLATION POLICY

Once an online course has been purchased and the course has been assigned, activated or started, the order cannot ordinarily be cancelled, postponed, exchanged or transferred. Before purchasing, students are encouraged to take advantage of the free demo class, where available, to understand the course structure, teaching style and learning content. If payment has been received but Digifilming has not yet assigned, activated or started the course, the student may request cancellation and a full refund, subject to applicable law.

EXCHANGE & TRANSFER POLICY

Once an online course has been activated or started:

  • The course cannot ordinarily be exchanged for another course.
  • The course cannot be postponed.
  • The course cannot be transferred to another person.
  • Course access cannot be shared with another person.

Any exception will require prior written approval from Digifilming.

TECHNICAL PROBLEMS & COURSE ACCESS

If you have successfully paid for a course but are unable to access the course videos or learning materials due to a technical problem, please contact Digifilming immediately.

Phone: +91-7303330270 Email: digifilming.manager@gmail.com / Our technical/support team will make reasonable efforts to identify and resolve the problem, normally within 72 hours.

Please provide relevant details, including screenshots or other evidence of the problem, where requested.

If Digifilming is unable to provide the purchased course access due to a technical or service failure within our control, and the issue cannot reasonably be resolved, we may provide an appropriate remedy, which may include a refund of the affected/unprovided portion of the service, subject to applicable law.

REFUND POLICY

A refund may be available in the following circumstances: Before Course Activation: If payment has been made but the course has not yet been assigned, activated or started by Digifilming, the student may request a full refund. After Course Activation: Once the course has been assigned, activated or started, no refund will ordinarily be available, because access to the digital educational service has commenced. Technical/Service Failure: If Digifilming is unable to provide the purchased course access and the problem cannot reasonably be resolved, an appropriate refund or other remedy may be considered in accordance with applicable law. This policy does not restrict any statutory consumer rights or remedies that cannot legally be excluded.

HOW TO REQUEST A REFUND

Where a refund is applicable, please contact us through: Email: digifilming@gmail.com Phone: +91-7303330270 Your request should include:

  • Student name
  • Course name
  • Registered mobile number/email
  • Payment or transaction details
  • Reason for the refund request
  • Relevant screenshots or supporting documents, where applicable

Digifilming may verify the payment

Demo Class